Journey Mapping is a strategic tool used to understand and enhance the customer experience by charting every interaction they have with a brand. From awareness to purchase and beyond, it identifies pain points and opportunities for improvement. By stepping into the customer’s shoes, businesses can design more seamless, engaging, and satisfying journeys. This process fosters empathy and ensures that every touchpoint aligns with the needs and expectations of the audience.
Unpaid search engine results based on relevance and quality.
Chatbots and voice assistants that simulate human-like interactions.
Sketching a sequence of visuals to plan a video or animation.